Privacy Policy

1. Overview

This Privacy Policy describes how Fontaine Tech collects, uses, stores, and protects information when users interact with:

• The fontainetech.ai website
• The Fontaine Tech Web Agent
• Customer support systems
• Account and signup systems
• Email communications and newsletters
• Services integrating with third-party platforms such as Google

By using the website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

A. Contact Form Submissions

If you submit an inquiry through the website contact form, we collect the information you voluntarily provide, which may include:

• Name
• Email address
• Message content
• Any additional information included in the inquiry

This information is used to respond to your request and maintain appropriate business records.

B. Web Agent Conversations

When you interact with the Fontaine Tech Web Agent, the system processes and stores conversation content submitted during the interaction. Information collected may include:

• Message content entered into the agent
• Conversation history
• Session identifiers
• Timestamps
• Technical metadata (browser, device type, approximate location)
• System responses generated by the AI

These communications are retained by Fontaine Tech for:

• Improving the accuracy and usefulness of the Web Agent
• Training and refining internal AI systems
• Troubleshooting technical issues
• Monitoring abuse or malicious activity
• Improving customer support processes

Users should avoid submitting sensitive personal information, confidential business data, or regulated information through the Web Agent.

C. Account and Signup Information

If you create an account or sign up for services, we may collect:

• Email address
• Name
• Organization or company name
• Account credentials
• Usage data related to the account

This information is used to operate the service, authenticate users, and maintain account functionality.

D. Support Communications and Tickets

Customer support requests may be submitted through:

• Email
• Contact forms
• Web Agent interactions
• Support ticket systems

Information collected may include:

• Contact information
• Issue descriptions
• Conversation logs
• Attachments or files submitted

This information is used to diagnose issues and provide support.

E. Email Communications

Fontaine Tech may send the following categories of email:

Transactional Emails

These include:

• Account verification
• Password reset emails
• Service notifications
• Product updates affecting functionality
• Billing or account alerts

These communications are considered necessary for service operation and may be sent regardless of marketing preferences.

Marketing and Newsletter Emails

Users may optionally subscribe to marketing communications, newsletters, or product announcements. These emails are sent only with user consent, and users may unsubscribe at any time.

F. Usage Analytics

If you opt in to cookies, we use Google Analytics to collect information about website usage, including:

• Pages visited
• Referral sources
• Approximate geographic location
• Device and browser information
• Interaction events

Analytics information helps us understand traffic sources and improve the website experience. If you decline analytics cookies, Google Analytics will not be loaded.

3. Google Account Integration (OAuth and Calendar Access)

Some Fontaine Tech features may integrate with Google services using Google's OAuth authorization system. When users choose to connect a Google account, the system may request limited permissions to:

• View Google Calendar availability
• Create or modify calendar events
• Access basic profile information necessary for authentication

Fontaine Tech does not store Google account passwords. OAuth authentication is handled through Google's secure authorization system. Any access tokens obtained through OAuth are used solely for providing the requested functionality and are protected using industry-standard security practices. Google user data accessed through OAuth is used only to support the functionality explicitly authorized by the user and is not sold or shared for unrelated purposes. Users may revoke Google access at any time through their Google account permissions settings.

4. How We Use Information

• Provide and operate our services
• Respond to inquiries and support requests
• Deliver Web Agent functionality
• Improve AI systems and product performance
• Monitor and prevent abuse or malicious activity
• Maintain security and system stability
• Send transactional service communications
• Send marketing communications with consent
• Analyze website usage and improve user experience

5. AI Processing and Model Improvement

Information submitted through the Fontaine Tech Web Agent may be processed by automated systems, including artificial intelligence models, to generate responses and provide assistance. Fontaine Tech may retain Web Agent conversation data and related interaction logs for the purpose of:

• Improving product functionality
• Enhancing system accuracy and reliability
• Training or refining internal machine learning models
• Developing new features or services
• Identifying and correcting system errors

Where such data is used for internal model improvement, reasonable steps are taken to remove direct identifiers when feasible. Users should avoid submitting confidential, regulated, or highly sensitive personal information through the Web Agent.

6. Cookies and Consent

Fontaine Tech uses a cookie consent system to request permission before enabling analytics cookies. Types of cookies used may include:

Essential Cookies

• Necessary for website functionality
• Authentication and session management

Analytics Cookies

• Used by Google Analytics to understand website usage
• Enabled only after user consent

7. Data Sharing

Fontaine Tech does not sell personal information. Information may be shared with service providers only as necessary to operate our services, including:

• Website hosting providers
• Cloud infrastructure providers
• Email delivery providers
• Analytics providers (such as Google Analytics)
• AI infrastructure providers

These providers are granted access only to the extent required to perform services on our behalf.

8. Third-Party Websites Using the Fontaine Tech Web Agent

When the Fontaine Tech Web Agent is embedded on a third-party website, the owner of that website may control the information submitted by their users. In these cases:

• The website owner is responsible for informing users about their own data practices.
• Fontaine Tech processes Web Agent communications as a technology service provider.
• Users should review the privacy policies of the websites where the Web Agent is deployed.

9. Data Retention

Fontaine Tech retains information according to operational needs. Examples include:

• Contact form submissions retained for customer communication records
• Web Agent conversation logs retained for product improvement and troubleshooting
• Support tickets retained for issue resolution and service history
• Analytics data retained according to Google Analytics configuration

Information may be retained longer where necessary for security, legal compliance, or legitimate business purposes.

10. Security

Fontaine Tech takes reasonable measures to protect information from unauthorized access, disclosure, or misuse. Security practices may include:

• Encrypted network communications
• Secure authentication systems
• Controlled access to stored data
• Monitoring for abuse and malicious activity

While we strive to protect information, no system can guarantee absolute security.

11. Your Rights and Choices

Users may request to:

• Access information submitted through our services
• Request deletion of personal information where appropriate
• Withdraw consent from marketing communications
• Revoke third-party integrations such as Google OAuth

Requests may be submitted using the contact information below.

12. Changes to This Policy

Fontaine Tech may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. The updated version will be posted on the website with a revised effective date.